York Central Hospital

“Due to circumstances beyond our control, we needed Accentus to ramp to full production in 30 days, realizing that this was an extremely aggressive ramp-up plan,” said Anthony Hoad Reddick, Manager Health Information and Performance Measurement, York Central Hospital. “The Accentus team went above and beyond expectations to have us up and running on schedule. They are extremely professional, pro-active, and dedicated to ensuring the best customer service and support available. We are very pleased to be working with Accentus and see them as an extension of our own team.”

Overview:

Opened in 1963, York Central Hospital (YCH) is a large community hospital (472 beds) located in Richmond Hill providing Emergency, Inpatient, Ambulatory, Continuing and Long-Term Care services to a community of over 500,000 residents in Southwest York Region. Last year the hospital completed Phase One of its major expansion and renovation project significantly expanding its treatment facilities and inpatient beds. In addition to the services it provides locally, York Central Hospital is the District Stroke Centre for York Region and is home to a number of regional services including: the York Region Chronic Kidney Disease Program, York Region Domestic Assault and Sexual Assault Care Centre, and the York/Simcoe Behaviour Management and Autism Programs. 

Customer Need:

Looking to replace their dictation and transcription solution provider, YCH joined Southlake General and Stevenson Memorial Hospital in an RFP issued by the Central Ontario Healthcare Procurement Alliance (COHPA) for the provision of a hosted dictation/transcription technology solution and outsourced medical transcription services in February 2009. With an uncompromising focus on quality, YCH wanted a vendor with not only a comprehensive quality assurance program but also one with entrenched and proven processes to monitor and evaluate the various aspects of the transcription workflow ensuring that quality standards were being met on an ongoing and proactive basis.Their other main focus was on turn-around-time, timely reporting to provide the highest level of patient care.

Accentus Solution:

Today, all YCH dictation and transcription is done over Accentus eDoc, a voice recognition enabled dictation and transcription technology hosted in Ottawa, Canada The transcription is handled by a team of highly qualified Accentus transcription and business professionals. Accentus is currently handling over 400,000 minutes of transcription annually for YCH.

Benefits:

• A hosted transcription technology solution, enabling YCH to take full advantage of advanced features such as voice recognition.
• A secure, cost-effective, resilient and highly scalable infrastructure.
• Optimal network availability.
• Access to a superior transcription, account management, and IT support team to manage the end-to-end transcription requirements of the hospital.
• A stringent quality assurance program, best business practices, and a commitment to meeting turn-around-times to ensure maximum client success.
• A fully outsourced Canada-based solution that ultimately reduces overall transcription costs and administrative workload.
• Standardization across the Central Local Health Integration Network (LHIN), as Accentus solutions are currently deployed at other hospitals within the Central LHIN.